New Patient Expectations

A Guide to Your First Visit to Candlewood Dental Centre Joondalup

Discover a new standard of dental care at Candlewood Dental Centre Joondalup. Our comprehensive guide prepares you for an exceptional first-visit experience, helping you achieve comfort and high satisfaction.
Pretty Penny Finance Afterpay Zip HBF Supercare Child Dental Benefits Schedule Dental Services for DVA Card Holders
Pretty Penny Finance Afterpay Zip HBF Supercare Child Dental Benefits Schedule Dental Services for DVA Card Holders

Accessible, High-Quality Dental Care for You

Why Choose Candlewood Dental Centre Joondalup

Explore how we meet your dental care needs with tailored services designed for good oral health and satisfaction.

Your Journey Begins

Welcome to Candlewood Dental Centre Joondalup!

Welcome to Candlewood Dental Centre Joondalup, where we believe that every patient deserves high-quality dental care in a comfortable and welcoming environment. Our professional team is dedicated to helping you achieve and maintain optimal oral health.

We understand that visiting the dentist can sometimes be a source of anxiety. To alleviate this, we’ve created a relaxing atmosphere where you can feel at ease. From the moment you step into our clinic, you’ll experience our commitment to your comfort and well-being.

Schedule your visit to our family-friendly clinic today. We’re excited to be a part of your oral health journey and look forward to meeting your dental needs.

What to Expect

Your First Dental Appointment

During your first visit to Candlewood Dental Centre Joondalup, our friendly team will warmly welcome you and guide you through the process. We’ll begin by discussing your dental history, any concerns you may have, and your dental health goals. This helps us understand your individual needs and develop a personalised treatment plan.

Next, we will conduct an in-depth examination of your teeth, gums, and overall oral health. This may include digital X-rays and other diagnostic tests to provide a complete picture of your dental health. We’ll then discuss our findings with you and recommend any necessary treatments or preventive measures.

Ready to start your journey to a healthier smile? Book your first dental appointment today and experience our exceptional care firsthand!

Navigating Your First Visit

A Step-by-Step Process Guide for New Patients

Start on your journey to optimal oral health with this easy-to-follow guide for your first visit to Candlewood Dental Centre Joondalup.

Book an Appointment

To schedule your appointment, use the convenient online booking calendar on our Book an Appointment page. You can also submit your preferred date and time using the contact form on our Contact Us page.

Fill Out the New Patient Consultation Form

Before your visit, please complete our New Patient Consultation form. This form provides us with essential information about your dental history and current oral health. Have the completed form ready when you arrive for your appointment.

Check-In for Your Appointment

Upon arrival at Candlewood Dental Centre Joondalup, our friendly reception staff will greet you and assist you through the check-in process. Please arrive a few minutes early to allow time for any necessary paperwork.

New Patient Information

Frequently Asked Questions Answered

Find the answers to the most frequently asked questions from new patients at Candlewood Dental Centre Joondalup.

To help us provide you with quality dental care during your first visit, we recommend bringing a few essential items. Having these on hand will help you have a smooth and efficient appointment.

  1. Your completed new patient consultation form:
    This form provides us with important information about your dental history and current oral health, allowing us to tailor our services to your specific dental needs.
  2. A list of any current medications you’re taking:
    Certain medications can impact your dental treatment. We need to have a complete picture of your health to provide safe and effective care.
  3. Your health fund information, if applicable:
    By providing your health fund details, we can help you maximise your benefits and minimise out-of-pocket expenses for your dental care.
  4. Any recent dental X-rays or records from your previous dentist:
    Having access to your previous dental records and X-rays helps us understand your oral health history and give you an accurate treatment plan.

By bringing these items to your first appointment, you’ll help us provide you with the personalised, high-quality dental care you deserve. We look forward to welcoming you to Candlewood Dental Centre Joondalup!

The duration of your first appointment at Candlewood Dental Centre Joondalup may vary depending on your needs and the complexity of your case.

  • Comprehensive dental examination (15-30 minutes)
    During your first visit, your dentist will start your appointment by inquiring about your dental concern, which is the reason you visited the clinic. After that, the dentist will thoroughly check your teeth, gums, and overall dental health. This process may include digital X-rays and other diagnostic tests to help us develop a personalised treatment plan. Your dentist will also enquire about your medical history and past dental treatments.
  • Treatment planning and discussion (15-30 minutes)
    After your examination, we will review the findings with you and recommend any necessary treatments or preventive measures. This is an opportunity for you to ask questions and voice any concerns you may have about your oral health.
  • Dental cleaning (30-60 minutes)
    In some cases, depending on their dental health condition, some patients opt to have a dental cleaning during their first visit. Our team will gently remove plaque, tartar, and surface stains, leaving your mouth feeling clean and refreshed.

Your first appointment may last 30 to 60 minutes in total. We value your time and will make every effort to make your visit as efficient and comfortable as possible.

New patients can choose from a variety of payment options to make their experience as easy and convenient as possible. These include the following:

  • Child Dental Benefits Schedule (CDBS)
    The CDBS is a government-funded initiative that provides eligible children aged 0-17 with up to $1,095 (as of 01 January 2024) in dental services over two calendar years. Services covered by the CDBS include examinations, X-rays, cleaning, fissure sealants, fillings, root canal treatments, and tooth extractions.
  • Department of Veterans’ Affairs (DVA) Card Holders
    If you are a Department of Veterans’ Affairs (DVA) cardholder, you may be granted access to certain dental services at our clinic. Please provide your card details when booking your appointment.
  • Zip
    Zip is a buy now, pay later service that allows you to spread the cost of your dental treatment over time. With Zip, you can apply for a credit limit of up to $1,000 and choose a repayment plan that suits your budget. You can keep track of your account online or through the Zip app, making it easy to stay on top of your payments.
  • HBF Preferred Provider
    As an HBF-preferred provider, we offer exclusive benefits to HBF members. These may include no-gap preventive dental services, such as examinations, cleanings, and X-rays, as well as reduced out-of-pocket expenses for other treatments. Please remember to provide your HBF membership details when booking your appointment to take advantage of these benefits.
  • Supercare
    Supercare allows you to use your superannuation to pay for certain dental treatments, such as crowns, bridges, and implants. To be eligible, you must have a self-managed super fund (SMSF) and meet specific criteria. Our team can help you determine if Supercare is a good payment option for you.
  • Pretty Penny Finance
    Pretty Penny Finance offers flexible payment plans for dental treatments, allowing you to spread the cost of your care over time. With Pretty Penny, you can apply for finance online and receive a response within minutes. Interest charges and repayment terms vary depending on your circumstances.
  • Afterpay
    Afterpay is a popular buy now, pay later service that allows you to split your dental treatment costs into four equal, interest-free payments. You’ll pay the first instalment at the time of your appointment, with the remaining payments due every two weeks.

Our friendly team is here to help you understand your payment options and find one that works well for your unique situation. Don’t hesitate to contact us if you have any questions or concerns about paying for your dental care.

At Candlewood Dental Centre Joondalup, we’re thrilled to welcome new patients to our family-friendly clinic. To reward your commitment to your oral health, we’re offering an exclusive new patient deal.

In-Chair Teeth Whitening and Take Home Whitening Kit for $600

For a limited time, new patients can take advantage of our Philips Zoom teeth whitening package. This special offer includes:

  • In-chair teeth whitening treatment
    During this treatment, your dentist will apply the Philips Zoom whitening gel to your teeth and activate it with a specialised light. This process is designed to remove persistent stains and discolouration from your teeth, leaving you with a brighter, more radiant smile.
  • Take-home whitening kit
    To help you preserve your newly whitened smile, we’ll provide you with a take-home whitening kit. This kit includes custom-made whitening trays and gel, allowing you to touch up your smile at your convenience.

Don’t miss out on these limited-time offers. Book your first appointment today and start your journey to good dental health!

If you have dental anxiety or fear, Candlewood Dental Centre Joondalup is here to help. Here are some steps you can take:

  • Communicate Your Concerns:
    Remember to let our staff know about any anxiety or fear you may have when booking your dental appointment. This helps us prepare for your visit so we can provide the support you need.
  • Discuss Sedation Options:
    We offer various sedation options to help you relax during your visit. Our team can explain these options and determine the right one for your needs.
  • Schedule a Consultation:
    Consider scheduling a consultation before your actual appointment. This allows you to meet our team, familiarise yourself with the environment, and discuss any concerns without the pressure of undergoing treatment immediately.
  • Bring a Support Person:
    If it helps, consider bringing a friend or family member to your dental appointment for additional comfort and reassurance.
  • Practice Relaxation Techniques:
    Techniques such as deep breathing, meditation, or listening to calming music can help reduce anxiety during your visit.

Our goal is to make you feel safe and comfortable while getting the dental care you need. Please don’t hesitate to reach out to our team with any questions or concerns you may have.

Candlewood Dental Centre Joondalup operates from Monday to Friday, with clinic hours from 8:00 AM to 5:30 PM.

We understand that dental emergencies can happen at any time, and we will make every effort to accommodate your needs during these situations. If you experience a dental emergency outside of our regular clinic hours, please don’t hesitate to call us. Our friendly team will provide you with detailed instructions on how to manage your situation until you reach our clinic.

Our modern clinic prioritises your oral health and well-being. In line with this, we are committed to being there for you when you need us most.

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